Last updated: June 2026 · Effective immediately
Welcome to Fandom Crate (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.fandomcrate.in and place an order with us.
1. Information We Collect
We collect information you provide directly, including:
- Personal details: name, email address, phone number, and date of birth
- Shipping and billing information: delivery address, billing address, and payment details
- Order history: products purchased, order value, and transaction records
- Account information: username, password (encrypted), and preferences
We also automatically collect certain technical data when you browse our site, including IP address, browser type, device identifiers, referring URLs, and pages visited.
2. How We Use Your Information
- To process, fulfil, and deliver your orders
- To send order confirmations, shipping updates, and delivery notifications
- To respond to customer support inquiries
- To improve our website, products, and services
- To send promotional emails and offers (you may opt out at any time)
- To detect and prevent fraud or unauthorized access
- To comply with applicable laws and regulations in India and international jurisdictions
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it with trusted third parties solely to operate our business, including:
- Payment processors: to securely handle transactions
- Logistics and courier partners: to deliver your orders domestically and internationally
- Email service providers: to communicate order and marketing updates
- Legal authorities: when required to comply with law or court orders
4. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your cart, and analyse site traffic. You can manage or disable cookies through your browser settings; however, some parts of the site may not function correctly if cookies are disabled.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are retained for a minimum of 7 years for accounting and legal compliance.
6. International Data Transfers
As we ship internationally, your data may be processed or stored in countries outside of India. We take appropriate measures to ensure your data remains protected in accordance with applicable data protection laws.
7. Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at hello@fandomcrate.in. We will respond within 30 days.
8. Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.
9. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance.
11. Contact Us
For any privacy-related questions, write to us at hello@fandomcrate.in or reach out through our website contact form.