Last updated: June 2026 · Applies to all orders on www.fandom.com
All sales are final. Fandom Crate does not accept returns or exchanges under any circumstances, and does not offer refunds on any orders once placed. By completing a purchase on our website, you acknowledge and agree to this policy.
Why We Have a Strict No-Return, No-Refund Policy
Our products, including music albums, artist merchandise, and collectibles, are often limited-edition or artist-specific items. Due to the exclusive and time-sensitive nature of these goods, we are unable to accept returns, process exchanges, or issue refunds under any circumstances.
Product Condition Before Shipping
To ensure full transparency and protect both parties, Fandom Crate will photograph every order before it is dispatched. This photograph serves as documented proof of the condition of your item at the time of shipment. By placing an order, you agree that this photograph constitutes confirmation that your item was dispatched in good condition.
Fandom Crate is not responsible for any damage, loss, or deterioration that occurs during transit. Once an order has been handed over to the courier or logistics partner, responsibility for its safe delivery lies with the shipping carrier. Any claims for transit damage must be directed to the respective courier service.
What Is Not Covered
- Change of mind or buyer’s remorse
- Damage occurring during or after transit
- Delays, losses, or mishandling by courier or customs
- Items purchased during sales, promotions, or as part of bundles
- Digital or downloadable products
Order Cancellations
Orders cannot be cancelled once payment is confirmed. Please review your order carefully before completing checkout.
How to Contact Us
For any order-related queries, write to us at hello@fandomcrate.in with your order number in the subject line. We aim to respond within 2 to 3 business days.